FAQ

Table of Contents

Q. When do you ship?

A. In principle, we ship within 2 business days, but it may take up to 14 business days due to other work commitments.

Q. Who is the shipping company?

A. FedEx.

Q. How much is the shipping cost?

A. Domestic shipping is a flat rate of 3,000 Gems. (Free shipping is available for purchases of 30,000 Gems or more.)

Q. Is there a tracking number?

A. Yes, we do. Yes, there is. You can check it from your purchase history.

Q. Will the package be packed properly?

A. Yes. However, we are not responsible for any accidents that may occur during the shipping process.